NOW HIRING · FULL-TIME · WORK FROM HOME · PHILIPPINES
Amadeus Ticketing Agent
You will live in Amadeus. Hunt fares like a pro. Fix the problems airlines say cannot be fixed.
Location: Work from home, Philippines
Schedule: Full time, Sunday to Thursday
Hours: About 2:00 PM to 10:00 PM Philippine time
Pay: Very well paid, plus bonuses
How we hire: you will record your voice answering a real work scenario, and you will show us work you did (a screen recording or a sample). We do this so we only meet people who can already do the job. If that feels like too much, this is not the seat.
Who we are
We are a fast-moving online travel agency serving US and Israeli clients (Tel Aviv ⇆ New York and Europe). Small team, direct access to the owner, zero bureaucracy. Our best agents become trainers and team leads. One metric matters here: our dashboard tracks how many days in a row the owner has NOT had to touch a ticket. You are hired to make that number grow. You work Sundays. Your weekend is Friday and Saturday.
What you will do
- Live in Amadeus: build PNRs, price and force-price fares, create TSTs manually when auto-pricing fails, issue tickets and EMDs, attempt reissues
- Add bags, seats, bassinets, and special meals — and confirm they actually show in the record
- Hunt fares like a pro — Amadeus vs ITA Matrix vs Google Flights vs the airline's own website — and present the best option like you are spending your own money
- Call airlines (EL AL, Wizz Air, Norse, Delta and more) to fix problems: missed flights, goodwill waivers, infant add-ons
- Cover live chat for our brands and, over time, take client calls
REQUIREMENTS
- 2+ years hands-on with native Amadeus cryptic entries — not just a web portal on top of it
- Strong written English
- A quiet home office with backup internet and backup power
- Comfort making phone calls in English — airlines first, clients later
- Obsessive attention to names, dates, and deadlines
- Two references from travel or ticketing work
A PLUS
- Ticketing / reissue experience (ATC)
- Award-booking experience with miles programs
- Airline or TMC/BPO background (Amex GBT, CWT, BCD, or airline reservations)
- Experience with Israeli or US Orthodox-Jewish clientele
- Formal credentials welcome but not required: "Amadeus Reservation and Ticketing Cryptic Certification" or "IATA GDS Fares and Ticketing — Amadeus" — 2+ years of native cryptic work at a TMC or airline BPO counts the same
How hiring works
1Apply onlinequestions + voice + proof
2We listenmost people stop here
3Paid live task90 minutes, screen share
4Offerand you start
We keep it quick. Usually under one week from a serious application. We do not do a long interview until you have done the work in front of us.
HOW TO APPLY
The application takes about 20 minutes: a few sharp Amadeus questions, two voice recordings (one is a missed-flight emergency), and a screen recording from today of a live fare hunt. We do not interview people we have not heard. One more thing: the form asks if you can do a full PAID trial day TODAY, 12:00 to 21:00 Israel time — applicants who can are seen first.
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