Location: Work from home, Philippines

Schedule: Full time, Sunday to Thursday

Hours: About 2:00 PM to 10:00 PM Philippine time

Pay: Very well paid, plus bonuses

Who we are

We are a travel office in Israel. We book flights, hotels, car rentals and apartments for our clients, and we are hiring a remote ticketing agent in the Philippines to own the ticketing side. The work week follows our office: Sunday to Thursday. You work Sundays. Your weekend is Friday and Saturday.

What you will do

Build reservations (PNRs) in Amadeus and issue tickets
Reissue and exchange tickets when plans change
Work the queues every day: catch schedule changes on ticketed bookings and fix them before the client notices
Check award availability and book points tickets for clients flying on miles
Keep each file documented so anyone in the office can see exactly where a booking stands

REQUIREMENTS

Solid hands-on Amadeus experience: you have personally made reservations, issued tickets and reissued tickets
You know how to check a ticket for changes and what to do when you find one
Extremely organized. Ticketing mistakes cost real money.
Fluent English, spoken and written
A reliable computer, fast internet, and a quiet place to work, with backup internet and backup power
Two references from previous travel industry work

A PLUS

You know how to check and book points tickets (award tickets on miles). This is rare. If you can do it, say so at the top of your application.
Experience with fare rules, exchanges with penalties, and airline debit memos
A second GDS (Sabre or Galileo)
Airline or travel agency BPO background

How hiring works

1Apply onlineabout 15 minutes

2Quick call or WhatsAppif it looks like a match

3Video interview

4Offerand you start

We keep it quick. Usually under one week from first contact.

HOW TO APPLY

The application takes about 15 minutes: a few short questions and two short voice recordings, one of them a ticketing scenario.

Apply Now

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